General, Billing & Support FAQs

Find answers about payments, plan renewal, technical support, installation and connection-related requests.

  • How can I pay my broadband bill?
    Please contact the iGateways team to receive the available payment options and confirm your payment. Keep the payment confirmation or transaction reference for your records.
  • When should I renew my broadband plan?
    We recommend renewing your broadband plan before its expiry date to avoid service interruption. Contact our team if you need help checking your plan validity.
  • When will my service activate after payment?
    Service is normally processed after payment has been received and verified. If your connection is not active after payment confirmation, contact our support team with your registered mobile number and transaction details.
  • How can I register an internet complaint?
    You can submit your complaint through our Complaint / Enquiry page or contact our support team at +91 84248 41002 Please provide your registered mobile number and a short description of the issue.
  • What should I check if my internet is not working?
    Check that the router and fiber device are powered on, the cables are connected properly and the router lights are stable. Restart the devices once and test again. If the problem continues, contact our support team and describe the status of the device lights.
  • How can I report a router or Wi-Fi problem?
    Contact our support team with your registered mobile number and explain whether the issue affects one device or all connected devices. This information will help our team identify whether the problem is related to the router, Wi-Fi coverage, device or internet connection.
  • Can I upgrade or downgrade my broadband plan?
    You can contact the iGateways team to request a plan change. Available plans, applicable charges and the effective date of the change will be confirmed before your request is processed.
  • How can I request a new broadband installation?
    Submit your details through our Contact page or call +91 84248 41002 Our team will check network feasibility at your building or society and confirm the available plans, installation process and applicable charges.
  • How can I request connection relocation or closure?
    Contact our team using your registered mobile number and provide the required request details. Connection relocation depends on network feasibility at the new address. Our team will explain the applicable process before proceeding.